Support Panel

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Overview

The Support Panel (/support) is an internal tool for Juno support staff. It provides direct access to tenant management, user accounts, feature flags, and system configuration. Access: Requires support >= 1 in your user permissions. Most tabs require support >= 2.

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Tabs

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Juno CS Users (/support/users)

Sign into and manage CS (Customer Success) user accounts. Used for impersonation and debugging customer issues. Support level: >= 2

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Users Management (/support/users-management)

View and edit detailed user information across tenants:

• Search users by email, name, or tenant
• View user profile, permissions, and activity
• Edit user attributes

Support level: >= 2

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Create Account (/support/create-account)

Create new workspace/tenant accounts:

• Set up new organizations
• Configure initial settings
• Provision admin users

Support level: >= 2

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Requests (/support/requests)

View and manage support requests:

• Budget requests
• Payment issues
• Content access requests

Support level: >= 1

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Feature Flags (/support/permissionByRole)

Control per-role feature access for tenants:

• Enable/disable features per organization
• Set permission levels for each feature flag
• Override default values

Support level: >= 2

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Appearance (/support/appearance)

Customize tenant theming and branding:

• Logo, colors, fonts
• Sidebar customization
• Platform appearance settings

Support level: >= 2

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Budget Flow (/support/budgetFlow)

Manage budget and credit policies for tenants:

• Configure credit allocation rules
• Set spending limits
• Manage payment integrations

Support level: >= 2

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Notifications (/support/notifications)

Configure notification settings for tenants:

• Email templates
• Notification channel settings
• Delivery preferences

Support level: >= 2

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Account (/support/account)

Support account settings and profile management. Support level: >= 1

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Migrations (/support/migrations)

Handle data migrations from external systems:

• Cornerstone import
• Other LMS migrations
• Data mapping and validation

Support level: >= 2

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Company Context (/support/company-context)

Wizard for setting up company/HR data:

• Organization structure
• Department hierarchy
• Company-specific terminology and configuration

Support level: >= 2

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Route summary