Skip to main content

​
“Your email or password is incorrect”

This error appears when:
  • The email address isn’t registered in Juno
  • The password is wrong
  • Your account uses SSO but you’re trying to log in with email/password
What to try:
  1. Double-check you’re using your work email (not personal)
  2. Use Forgot password on the login page to reset
  3. If your company uses SSO (Google, Microsoft, Okta), use the SSO login button instead

​
Forgot password / password reset email not arriving

  1. Check your spam/junk folder
  2. Make sure you’re checking the right inbox — use your work email
  3. Wait a few minutes — transactional emails can be delayed
If no email arrives after 5 minutes, contact your Juno administrator.

​
SSO login fails or redirects to an error page

If your company uses Single Sign-On (Google, Microsoft, Okta, etc.):
  1. Make sure you’re clicking the correct SSO button (not “Sign in with email”)
  2. Try clearing your browser cache and cookies, then retry
  3. Try an incognito/private browser window
  4. Contact your IT team — SSO issues often involve an expired certificate or misconfigured identity provider

​
”Access denied” or blank screen after login

You may be logged in but seeing no content. This can happen if:
  • Your account has been deactivated — contact your admin to reactivate
  • Your account is pending setup — your admin may still be configuring your access
  • Your organization’s modules haven’t been activated — there may be nothing to show yet

​
I’m using the right password but still can’t log in

  • Try resetting your password via Forgot password
  • Check if your company has migrated to SSO — you may need to use SSO going forward
  • Clear your browser cache and try again
  • Try a different browser
If none of these work, contact your administrator.

​
I can’t log in on mobile

Juno is a web app — use your mobile browser (Chrome, Safari) and navigate to your company’s Juno URL. There is no separate mobile app download required. If the browser shows a certificate or connection error, your company’s network may be blocking the URL — try on a different network (e.g. mobile data instead of office WiFi).
Last modified on March 26, 2026