Frequently Asked Questions

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What’s the difference between a Journey and a Course?

A Course is a single learning unit — a video, article, quiz, SCORM module, or other content type. A Journey is a structured sequence of courses that guides you through a topic step by step. Think of it as a learning path made up of multiple courses in order. When you complete all courses in a Journey, you may receive a certificate (if your organization has configured one).

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What’s the difference between the Company Academy and the On-Demand Catalog?

Your organization may have one or both, depending on which modules are active.

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Why do I need approval to enroll in some courses?

Some courses require approval before you can access them. This happens when:

• The content has a cost — your organization manages a learning budget, and purchases need approval
• Your organization requires manager approval — an admin has configured the approval workflow

When you click Request, your manager receives a notification. Once approved, the course appears in My Library. You can check the status of your request anytime.

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What happens if my role changes?

Your role (Learner, Manager, Admin) determines what you can see and do in Juno. If your admin changes your role:

• Your permissions update immediately — you’ll see the new set of features and navigation items on your next page load
• Content you’ve already completed stays in your history
• If you’re downgraded (e.g. Manager → Learner), you’ll lose access to manager-specific tools like team analytics and assignment management

You do not need to log out and back in for role changes to take effect in the interface, but some permission-sensitive operations may require a fresh login.

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How do I get a certificate?

Certificates are earned by completing a Journey (learning path). When you finish all required courses in a Journey, the certificate is automatically issued if your organization has configured one for that Journey. You can find your certificates in My Library → Completed tab. Not all Journeys have certificates — it depends on your organization’s setup. Admins can also manually issue certificates. Some certificates have an expiration date. Check the certificate details for validity.

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What is my learning budget?

If your organization uses the LXP module, you may have a learning budget for requesting external courses. The budget is managed at the organization level through a request and approval workflow. When you request a paid course, the cost is checked against available budget. Your manager and/or HR approves the request based on budget availability. You can see the status of your requests in your profile. Ask your admin or manager about your available budget — there is no self-service budget balance view.

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Why did a course disappear from my list?

Possible reasons:

• The course was unpublished by your admin — it’s no longer available
• Your role changed and the course requires a role you no longer have
• The course was part of a group you’re no longer a member of
• You’re looking in the wrong tab — check “In Progress”, “Completed”, and “Saved” tabs in My Library

If none of these explain it, contact your admin.

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How do notifications work?

Juno can notify you via email, in-app, push, SMS, WhatsApp, Slack, or Microsoft Teams — depending on what your organization has enabled. You can control which types of notifications you receive in avatar → Settings → Notifications. For more detail, see Notification Issues.

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Can I use Juno on my phone?

Yes. Juno is a web application — open your company’s Juno URL in your mobile browser (Chrome on Android, Safari on iOS). There is no separate mobile app to download.

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How do I change my language?

Click your avatar (top-right) → Profile → change your language setting. Juno supports English, French, Hebrew, and other languages depending on your organization’s configuration. If your organization uses right-to-left languages (like Hebrew), the interface adjusts automatically.