Course Access Issues

A course shows as “locked”

Courses can be locked for several reasons:

Reason	What to do
Prerequisite not completed	Finish the previous course or unit in the learning path first
Not yet enrolled	Click Enroll on the course detail page
Access restricted by admin	Contact your admin — some content is limited by role or group
Waitlisted	You’re in a queue; enrollment opens when a spot is available

For external (LXP) content and some internal content with approval workflows:

Your request may be pending manager approval — check your email for a confirmation
Your manager needs to approve it in Manager → Learning Requests
Once approved, the course appears in My Library

If your request has been sitting for a long time, follow up with your manager or admin.

Try these first:

YouTube videos:

YouTube videos are embedded and require an internet connection to the YouTube domain
If your company’s network blocks YouTube, you won’t be able to watch these — contact IT

Uploaded videos:

If an uploaded video fails to play, the file may still be processing — wait a few minutes and try again
Contact your admin if it’s been more than 30 minutes since upload

SCORM units open in a dedicated viewer. Common issues:

Embedded viewer not loading: SCORM content opens in an embedded viewer (iframe) within Juno. If it shows a blank frame, try refreshing or clearing your browser cache.
Content won’t load: The SCORM package file may be corrupt — contact your admin. If you see “No valid SCORM file found”, the uploaded package has an extraction error.
Completed but not tracking: The SCORM package controls completion — if it doesn’t send a completion signal, Juno won’t record it. Contact your admin to manually mark it complete.

For most content types, completion is tracked automatically. If a course appears stuck:

Refresh the page — the status may not have updated yet
Check if all units are done — a course isn’t complete until all required units are finished
For SCORM: the package may not have sent a completion event — contact your admin
For assignments: a human review may be required before it’s marked complete