A course shows as “locked”
Courses can be locked for several reasons:
| Reason | What to do |
|---|
| Prerequisite not completed | Finish the previous course or unit in the learning path first |
| Not yet enrolled | Click Enroll on the course detail page |
| Access restricted by admin | Contact your admin — some content is limited by role or group |
| Waitlisted | You’re in a queue; enrollment opens when a spot is available |
I requested a course but nothing happened
For external (LXP) content and some internal content with approval workflows:
- Your request may be pending manager approval — check your email for a confirmation
- Your manager needs to approve it in Manager → Learning Requests
- Once approved, the course appears in My Library
If your request has been sitting for a long time, follow up with your manager or admin.
Video isn’t playing
Try these first:
- Refresh the page
- Check your internet connection
- Try a different browser (Chrome recommended)
- Disable browser extensions (ad blockers can interfere with video embeds)
YouTube videos:
- YouTube videos are embedded and require an internet connection to the YouTube domain
- If your company’s network blocks YouTube, you won’t be able to watch these — contact IT
Uploaded videos:
- If an uploaded video fails to play, the file may still be processing — wait a few minutes and try again
- Contact your admin if it’s been more than 30 minutes since upload
SCORM content isn’t loading or tracking
SCORM units open in a dedicated viewer. Common issues:
- Embedded viewer not loading: SCORM content opens in an embedded viewer (iframe) within Juno. If it shows a blank frame, try refreshing or clearing your browser cache.
- Content won’t load: The SCORM package file may be corrupt — contact your admin. If you see “No valid SCORM file found”, the uploaded package has an extraction error.
- Completed but not tracking: The SCORM package controls completion — if it doesn’t send a completion signal, Juno won’t record it. Contact your admin to manually mark it complete.
I completed a course but it’s still showing as “in progress”
For most content types, completion is tracked automatically. If a course appears stuck:
- Refresh the page — the status may not have updated yet
- Check if all units are done — a course isn’t complete until all required units are finished
- For SCORM: the package may not have sent a completion event — contact your admin
- For assignments: a human review may be required before it’s marked complete
Last modified on March 26, 2026
