How notifications work
Juno can send notifications through multiple channels. Which channels are active depends on your organization’s configuration:
| Channel | How it reaches you |
|---|
| Email | Your registered work email |
| In-app | Bell icon (top-right) inside Juno |
| Push | Browser or mobile push notifications |
| SMS | Text message to your registered phone number |
| WhatsApp | Message to your registered phone number |
| Slack | Direct message via your connected Slack workspace |
| Microsoft Teams | Message via your connected Teams account |
I’m not getting email notifications
- Check spam/junk: Juno emails may land in your spam folder, especially the first time
- Verify your email: Make sure the email in your Juno profile is correct and you have access to that inbox
- Check your preferences: Click your avatar → Settings → Notifications. Make sure the relevant notification category isn’t disabled.
- Ask your admin: Your organization may have disabled certain email notification types
You can disable notifications by category:
- Training reminders
- Group updates
- Recommendations
- Assigned by team
- Course recommendations
- Request reminders
- Manager digest (if enabled by your org)
I’m not getting push notifications
- Allow browser notifications: Your browser must have notification permissions enabled for your Juno domain
- Check Juno settings: Avatar → Settings → Notifications → make sure push notifications are not disabled
- Browser support: Push works best in Chrome and Edge. Safari has limited push support.
Due date reminders
Juno sends a due date reminder 2 days before an assignment’s due date. This notification is sent via your organization’s active channels (email, push, etc.).
If you didn’t receive a due date reminder:
- Confirm the assignment actually has a due date set (visible on the assignment card)
- Check that you haven’t disabled “Training reminders” in your notification settings
- The reminder may have gone to a different channel (e.g. in-app instead of email)
Slack or Teams notifications not working
If your organization uses Slack or Microsoft Teams integration:
- Confirm the integration is connected: Ask your admin if Slack/Teams notifications are enabled for your org
- Check your account: Your Juno account must be linked to the correct Slack/Teams identity
- Workspace access: You must be a member of the connected Slack workspace or Teams tenant
Too many notifications
If you’re receiving too many notifications:
- Go to avatar → Settings → Notifications
- Disable the categories you don’t want (e.g. recommendations, group updates)
- You can also disable push notifications specifically while keeping email
To stop all notifications, toggle the global unsubscribe — but note this disables everything including assignment reminders.Last modified on March 26, 2026
