How notifications work
Juno can send notifications through multiple channels. Which channels are active depends on your organization’s configuration:
Not all channels are available in every organization — your admin chooses which ones to enable.
SMS and WhatsApp are not on by default. Contact your Juno team to enable them. WhatsApp messages are available in Hebrew only.
I’m not getting email notifications
- Check spam/junk: Juno emails may land in your spam folder, especially the first time
- Verify your email: Make sure the email in your Juno profile is correct and you have access to that inbox
- Check your preferences: Click your avatar → Settings → Notifications. Make sure the relevant notification category isn’t disabled.
- Ask your admin: Your organization may have disabled certain email notification types
- Training reminders
- Group updates
- Recommendations
- Assigned by team
- Course recommendations
- Request reminders
- Manager digest (if enabled by your org)
I’m not getting push notifications
- Allow browser notifications: Your browser must have notification permissions enabled for your Juno domain
- Check Juno settings: Avatar → My Profile → Notifications → make sure push notifications are not disabled
- Browser support: Push works best in Chrome and Edge. Safari has limited push support.
- On a phone or tablet: Push goes to the browser on that device, not to an app. Allow notifications for Juno in that browser. Then open My Profile → Notifications and check that it shows Mobile Enabled — if it shows Enable Mobile, click it.
Due date reminders
Juno has three built-in due date notifications for an assignment:
These are opt-in per unit — an admin turns each one on in the unit’s settings. They’re sent via your organization’s active channels (email, push, etc.).
If you didn’t receive a due date reminder:
- Confirm the assignment actually has a due date set (visible on the assignment card)
- Ask your admin whether the due date notifications are turned on for that unit
- Check that you haven’t disabled “Training reminders” in your notification settings
- The reminder may have gone to a different channel (e.g. in-app instead of email)
Slack or Teams notifications not working
If your organization uses Slack or Microsoft Teams integration:- Confirm the integration is connected: Ask your admin if Slack/Teams notifications are enabled for your org
- Check your account: Your Juno account must be linked to the correct Slack/Teams identity
- Workspace access: You must be a member of the connected Slack workspace or Teams tenant
Too many notifications
If you’re receiving too many notifications:- Go to avatar → Settings → Notifications
- Disable the categories you don’t want (e.g. recommendations, group updates)
- You can also disable push notifications specifically while keeping email