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Juno works best on the latest versions of:
  • Google Chrome (recommended)
  • Microsoft Edge
  • Mozilla Firefox
  • Safari (macOS)
Older browsers or unsupported browsers may experience slower performance or missing features.

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Juno is loading slowly

Clear your browser cache:
  1. Open browser settings → Privacy / Clear browsing data
  2. Clear cached images and files (you can keep cookies if you want to stay logged in elsewhere)
  3. Reload Juno
Disable extensions: Ad blockers, privacy extensions, and VPN extensions can interfere with Juno’s loading. Try loading Juno in an incognito/private window (which disables most extensions) to see if that helps. Check your internet connection:
  • Juno is a web application that requires a stable internet connection
  • Test your connection speed — slow or unstable connections affect page loads and video playback
  • If you’re on a VPN, try disconnecting temporarily to see if it improves

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Pages take a long time to load

If specific pages (like the catalog or analytics) load slowly:
  • These pages may be loading large amounts of data. Wait for the initial load to complete.
  • Try narrowing your search or applying filters to reduce the data being loaded.
  • If the issue persists across multiple sessions, contact your admin — it may be a platform-level issue.

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Videos buffering or freezing

See Video Playback Issues for detailed video troubleshooting. Quick fixes:
  • Lower the playback speed (video controls → speed selector)
  • Check your internet connection
  • Try a wired connection instead of WiFi

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Notifications are delayed

Notifications (email, push, Slack, etc.) may be delayed by a few minutes. This is normal — Juno processes notifications in batches. If notifications are consistently very late (30+ minutes), contact your admin. See Notification Issues.

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Mobile performance

Juno is a responsive web app — no separate mobile app is required. For the best mobile experience:
  • Use Chrome (Android) or Safari (iOS)
  • Keep your browser updated
  • Close other tabs to free memory
  • If performance is poor on your company’s WiFi, try mobile data
Last modified on March 26, 2026