Managing Users

Admin → Employees (/admin/0) is where you manage every user in your org — accounts, roles, managers, custom attributes, bulk imports/updates, deactivation, and exports.

Access to this tab requires either the Admin role or a People domain admin role. Several actions on this page are gated by additional feature flags — see the action tables below.

The users table

Each row is one user. The table supports server-side search, filter, sort, and column visibility. Use the column picker (checkbox icon in the top bar) to toggle which columns are visible.

Column	Sort	Filter	Default	Notes
User	—	✓ (autocomplete)	✓	Avatar, name, email
Direct Manager	—	✓ (autocomplete)	✓	Reporting line
Permission	✓	✓ (role enum)	✓	Role level
Last Activity	✓	✓ (date range)	✓	Most recent login/action
Skills	✓	—	✓	Count of skills on the user
User Status	✓	—	✓	`active` / `inactive` / `invited`
Managers	—	✓ (autocomplete)	optional	Full manager hierarchy (ancestors)
Groups	—	✓ (group picker)	optional	Group memberships
Department	✓	✓ (autocomplete)	optional	Org unit
Company	✓	✓ (autocomplete)	optional	Company / sub-org

Legacy table also exposes: Position, Job Title, Employee ID, Location, User Type, Hire Date, Deactivation Date, Phone Number. Free-text search across the table is at the top.

Top-bar actions

Buttons appear conditionally based on role and feature flags.

Action	What it does	Gated by
Add Users	Open the create-user form (single user).	`addUser` route permission ≤ effective People role
Update Users from CSV	4-step wizard to bulk-update users from an Excel/CSV file.	`UPDATE_USERS_EXCEL` flag
Manage Custom Attributes	Create / edit / delete custom user attributes.	`CAN_ADD_USERS_CUSTOM_ATTRIBUTES` flag
Sync Users	Trigger a sync from a configured directory integration (SCIM/SSO).	People domain role > Admin and users-integration mapping configured
Send Invitation Email	Send (or resend) the invite email to all pending/never-logged-in users in the current filtered view.	Effective People role ≥ Admin (5)
Bulk Delete Users	Wizard to delete many users by uploading a list of IDs.	Support level ≥ 2 (Juno staff)
Deactivate Users from Excel/CSV	Wizard to bulk-deactivate users by uploading an Excel or CSV file of email addresses.	`DEACTIVATE_USERS_EXCEL` flag and Support level ≥ 2 (Juno staff)
Generate POC Passwords	Generate temporary passwords for demo/POC tenants.	Tenant `purpose === "demo"`
Export	Download the current filtered view as Excel (or CSV).	—
Column picker	Toggle column visibility.	—

Adding a user

Click Add Users to open the create form. The dialog supports adding multiple users in one go (User #1, User #2, …) and a top-right Send Invitations checkbox controls whether invite emails go out on submit.

Fields:

Field	Required	Notes
Full name	✓
Email address	conditional*	Required unless phone is provided
Role	✓	Filtered to roles ≤ your own; defaults to Learner
Phone number	—	International format with country flag
Job title	—	Free-text
Department	—	Free-text
Location	—	Free-text
Employee Type	—	Free-text
Employee ID	—	External ID
Direct manager	—	Autocomplete from existing users
Hire Date	—	`dd/mm/yyyy`
Custom attributes	—	All attributes defined under Manage Custom Attributes appear at the bottom of the form (see screenshot — “Ready After 6 months?”, “Level”, etc.)

* Email or phone is required. When Send Invitations is checked, new users with an email receive a welcome / magic-link email immediately.

The user detail page

Click a user’s name to open their detail page. It has tabs for Skills, Experience, and Requests, an Impersonate button (when allowed), and a three-dot actions menu in the top right.

The three-dot menu in the user detail header exposes the per-user actions:

Action	What it does	Gated by
Edit User	Open the user form pre-filled. Email is read-only in edit mode — every other field can be changed.	`CAN_EDIT_USERS` flag
Reset User	Reset the user’s data/state (org-defined).	`CAN_RESET_USER` flag
Deactivate User	Block sign-in; preserve data.	`CAN_DEACTIVATE_USER` flag
Delete User	Permanently delete an already-deactivated user (only appears once user is inactive).	`CAN_DEACTIVATE_USER` flag
Set user modules	Inline checkbox group right in the menu: LMS, LXP, DEVELOPMENT, 360 FEEDBACK. Click Submit to apply.	`CAN_EDIT_MODULES` flag
Transfer ownership	Reassign content/objects owned by the user.	`CAN_TRANSFER_OWNERSHIP` flag
Impersonate	Sign in as this user (separate button on the header, not in the menu).	LMS-only tenant configuration

Edit user dialog

Same layout as Add Users, with the email field disabled. All other fields (including custom attributes) can be changed.

Update users from CSV

A 4-step wizard launched from the top bar. Use it to update many users at once (it does not create new users — use Add Users for that, or contact support for bulk-create from file).

Upload file — .xlsx or .csv.
Map columns — match each spreadsheet column to a user field (displayName, primaryEmail, phoneNumber, role, department, location, jobTitle, modules, employeeId, managerId, userType, hireDate, custom attributes).
Migration policy — pick how conflicts are resolved (overwrite, skip, append for list-typed fields).
Preview — review the diff before applying.

Errors and unchanged rows are surfaced in the preview step.

Bulk deactivate users from Excel/CSV

Use this when you need to deactivate many users at once — for example, after an offboarding batch, an acquisition cleanup, or a contractor rotation. It’s faster than opening each user and clicking Deactivate User, and it only requires the list of email addresses. The action is gated by the DEACTIVATE_USERS_EXCEL feature flag (default: blocked) and requires Support level ≥ 2 (Juno staff). Look for the person-off icon in the Employees top bar.

What it does

Reads email addresses from one column of an .xlsx or .csv file.
Matches them to users in your tenant case-insensitively by primaryEmail.
Sets inactive: true on each matched, currently-active user (same effect as the per-user Deactivate User action — sign-in is blocked, data is preserved, and the user’s effective role becomes BLOCKED).
Skips users that are already inactive and reports emails that don’t match any user.

It does not delete users, transfer ownership, or change roles. To remove a user permanently, deactivate first and then use Delete User on the user detail page.

Limits and safeguards

Constraint	Value
Max emails per file	5,000
Min emails per file	1
File types	`.xlsx`, `.csv`
Juno internal emails (`@the-juno.com`, `@junojourney.com`)	Excluded by default; check Allow Juno internal emails to include them
Invalid or malformed emails	Juno skips them automatically and shows the count on the preview

Wizard steps

Upload file — drop in an .xlsx or .csv. Juno treats the first row as a header. Optionally check Allow Juno internal emails before uploading.
Pick the email column — if the file contains more than one column that looks like emails, select which one to use. Juno skips this step when it detects only one email column.
Preview (dry run) — Juno runs a server-side dry run and shows three groups:
- To deactivate — active users Juno will deactivate, with name and email.
- Already inactive — matched users that are already deactivated (no-op).
- Not found — emails with no matching user in the tenant.
Confirm — click Deactivate to apply. The result shows deactivatedCount and any failedEmails that errored during the write.

Example file

A single column named email is enough:

email
alex@example.com
sam@example.com
jordan@example.com

Extra columns are fine — you’ll pick the email column in step 2.

API reference

The wizard calls two endpoints. Both require an authenticated session with Support level ≥ 2.

Method	Path	Purpose
`POST`	`/api/users-management/deactivate-users-excel-dry-run`	Preview matches without writing
`POST`	`/api/users-management/deactivate-users-excel`	Apply the deactivation

Request body (both endpoints):

{
  "emails": ["alex@example.com", "sam@example.com"],
  "allowJunoInternalEmails": false
}

Dry-run response:

{
  "toDeactivate": [
    { "_id": "…", "primaryEmail": "alex@example.com", "firstName": "Alex", "lastName": "Doe" }
  ],
  "alreadyInactive": [
    { "primaryEmail": "sam@example.com", "firstName": "Sam", "lastName": "Lee" }
  ],
  "notFound": ["jordan@example.com"]
}

Apply response extends the dry-run shape with the write outcome:

{
  "toDeactivate": [ /* … */ ],
  "alreadyInactive": [ /* … */ ],
  "notFound": [ /* … */ ],
  "deactivatedCount": 1,
  "failedEmails": []
}

Custom attributes

Manage Custom Attributes opens a dialog where you can define org-specific user fields. Click + Create New Attribute to add one; use the pencil/trash icons to edit or delete an existing attribute.

Each attribute has a type:

Type	Stored as
Text	string
Number	number
Date	date
Yes / No	boolean
User reference	another user (gated by `CAN_SEE_USER_TYPE_CUSTOM_ATTRIBUTES`)

Per attribute you can also set:

Visible to managers — appears on the user record for managers viewing their reports.
Editable by managers — managers can change the value (otherwise read-only for them).

Custom attributes show up:

In the user create / edit form
As mappable columns in Update Users from CSV
In the row data (if you add the column via the column picker)

Editing or deleting an attribute is done from the same dialog. The page reloads after creation to refresh schema-dependent UI.

Search — free-text input at the top, matches name / email / employee fields.
Per-column filter — filter icon in each column header (autocomplete, date range, group picker, role enum, etc.). See the table above for which columns are filterable.
Sort — click the sort icon on sortable columns (Permission, Last Activity, Skills, User Status, Department, Company).
Column visibility — the column-picker icon (top bar) toggles optional columns.

Filters and sort are persisted in the URL — share the link to share the view.

Bulk actions

Triggered from the top bar (not from row selection):

Send Invitation Email — sends to all users in the filtered view who are active and have never logged in.
Bulk Delete Users — Juno-support tool; uploads a file of user IDs, previews, then deletes.
Deactivate Users from Excel/CSV — Juno-support tool; uploads an email list, previews matches, then deactivates.
Update Users from CSV — described above.

Export

Click Export to download the currently filtered view as Excel (default) or CSV. Only visible columns are exported. When the User column is included, the export expands it into: displayName, primaryEmail, employeeId, department, jobTitle, inactive, location, hireDate, managerDisplayName, managerPrimaryEmail, managers. Hidden columns are not exported — toggle them on via the column picker first if you need them.

Roles

Numeric values from @juno/constants:

Role	Value	Typical use
Learner	1	Default end-user
Instructor	2	Can author/teach content
Manager	3	Manages direct reports
Manager-Instructor	4	Both
Admin	5	Full platform admin
Owner	6	Org owner
Owner-Impersonate	7	Owner with impersonation
Juno (staff)	8	Internal Juno role
Support	10	Juno support
Blocked	99	Deactivated / no access

Domain admins (People, Content, Budget, etc.) get admin-level access scoped to one domain — see Roles & Security.

Platform Setup

Content & Learning

Automation & Finance

Analytics & AI

Integrations

The users table

Top-bar actions

Adding a user

The user detail page

User actions menu

Edit user dialog

Update users from CSV

Bulk deactivate users from Excel/CSV

What it does

Limits and safeguards

Wizard steps

Example file

API reference

Custom attributes

Search, filter, and sort

Bulk actions

Export

Roles

​The users table

​Top-bar actions

​Adding a user

​The user detail page

​User actions menu

​Edit user dialog

​Update users from CSV

​Bulk deactivate users from Excel/CSV

​What it does

​Limits and safeguards

​Wizard steps

​Example file

​API reference

​Custom attributes

​Search, filter, and sort

​Bulk actions

​Export

​Roles

The users table

Top-bar actions

Adding a user

The user detail page

User actions menu

Edit user dialog

Update users from CSV

Bulk deactivate users from Excel/CSV

What it does

Limits and safeguards

Wizard steps

Example file

API reference

Custom attributes

Search, filter, and sort

Bulk actions

Export

Roles