Overview
When your request is approved and the provider doesn’t use voucher codes, you get a virtual credit card — a one-time or subscription card with a set limit, scoped to the approved purchase. You use it at the provider’s checkout the same way you’d use any credit card. For request-code vouchers (Udemy, Coursera, etc.), see Learning Requests → Provider voucher code.Where to find your card
- Open My Wallet (wallet icon, top-right of the Catalog).
- Click the approved request.
- The request dialog opens with the card displayed.
- Card number — click to copy
- Expiration date (Valid Thru) — click to copy
- CVV — click to copy
- Cardholder name
- Amount limit — the approved budget for this card
Your home page also surfaces an actionable card for requests that need your attention — clicking it opens the same request dialog.
How to use it
- Open the provider’s checkout for the approved purchase.
- Click each field on the card in your request dialog to copy it.
- Paste the number, expiration, and CVV at checkout.
- Use the cardholder name shown.
- Complete the purchase.
Subscription card vs. one-time card
The admin sets the card type when approving:
You don’t pick this — it’s set based on the content. If you tried to charge a one-time card a second time and were blocked, contact your admin to re-issue or convert it.
Card limits
Every card is locked down to keep spend on track. Your admin can configure any combination of:
The limits are picked to match the request you submitted — they’re not arbitrary. If a legitimate charge is blocked, open the request dialog and report it. Common reasons a charge gets blocked:
- The merchant on the bill is different from the merchant you bought from.
- The cost ran slightly higher than estimated.
- A recurring charge fell outside the configured window.
If your card is declined
A decline is usually one of:- The charge exceeds the approved limit
- The card is one-time and you’ve already used it
- The provider isn’t matched to the purchase the admin approved
- A subscription charge happened outside the expected pattern
- Open the request dialog.
- Click Report issue (or contact your admin directly).
- Your admin can adjust the limit, re-issue the card, switch the type, or convert the request to a reimbursement.

