Managing Surveys

Surveys collect structured feedback from learners. This page covers the survey types available to you, which one fits which situation, and how each type reaches its respondents.

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The Surveys list

Open Surveys in the sidebar to see every survey you can manage. Select Create new survey and pick a type to start one. Use Filter by Survey Title, Filter by Survey Type, and Filter by Anonymity to narrow a long list.

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Survey types

You choose the type when you create the survey. The type determines what the survey can be attached to and how it can be assigned.

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When to use which

General Survey — reach for this first. Use it when the questions stand on their own and you know who should answer:

• Onboarding check-ins (“how was your first week?”)
• Company-wide engagement or pulse surveys
• Feedback on an announcement or policy change
• Ad-hoc research, standalone assessments

Training Feedback — use it when the same questions should follow many different trainings:

• Post-course reaction surveys sent after completion
• Pre-training expectation surveys
• Instructor or workshop evaluation across a whole catalog

Build one Training Feedback survey and attach it to every training that needs it, rather than duplicating a General Survey per course. Results stay separated by training. Employee Feedback — use it when the same questions should be asked repeatedly about different people:

• Manager reviewing a direct report at the end of onboarding
• Mentor or buddy feedback during a ramp-up period
• Peer feedback gathered during a structured process

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How to assign each type

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General Survey — manual assignment

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All three types — automation

Context-based surveys reach learners only through an automation, and General Surveys can use one too. Add an automation with the Assign To Survey action to the training the survey should follow, and set the trigger that should send it — for example, completion of a course. Because the automation supplies the context, the same Training Feedback survey attached to twenty courses produces twenty separately reportable sets of responses. See Automations for triggers, delays, and the full list of actions.

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Question types

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Question Bank

The Question Bank tab, next to Surveys, keeps questions you can reuse across surveys, so a question you wrote once does not have to be rebuilt for every survey. At the top, four cards show Total Questions, Total Responses, Active Surveys, and Question Types. Below them, search the list with Search questions…, narrow it with the Type and Tag filters, and select Show Archived Questions to include archived ones. Each row shows the question, its type, its tags, how many Responses it has collected, and in how many Surveys it is used. Select a row to open the analytics for that question.

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Add a question to the bank

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Manage questions

Open the actions menu on a row to View Question, Edit Question, Archive Question or Unarchive Question, or Delete Question.

• Editing a question changes it for future use only. Surveys that already use it stay as they are, and Juno asks you to confirm before it saves.
• Deleting removes the question from the bank for good. It stays in any survey that already uses it, and Juno asks you to confirm first.
• Archiving hides a question from active use. You can bring it back with Unarchive Question.
• Questions marked Juno Managed are provided by Juno. You cannot edit or delete them, only archive them.

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Use bank questions in a survey

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Question analytics

Select a question in the bank to see how it performs across every survey that used it. You get Total Responses, a Response Trend, and charts that fit the question type, such as a rating distribution or a true/false breakdown. A table lists each response with the survey it came from. Narrow everything by Time Frame, from the past 30 days to all time, or by user and content filters.

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Anonymous surveys

Any survey can be marked anonymous with the Anonymous Survey switch in Survey Settings. Individual responses are then not attributed to a respondent in the results, and learners see that the survey is anonymous before they start. Set this before you assign the survey. Once a survey has assigned learners, the switch is locked, and an anonymous survey cannot be turned into a named one after learners have started it. Once a learner submits an anonymous survey, their answers are final. The same panel has Available for all admins, which lets every admin open the survey and its results.

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Reading results

Survey analytics show responses per question, with completion rates for the assigned audience.

• The Summary tab shows Total Responses, Number of questions, and the survey type, with a table of learners.
• The Responses tab goes question by question.
• Share Report gives another person read-only access, generates a link for them, or downloads the results. The download is a file with a progress sheet and a Learners Answers sheet. It includes answers from deactivated users and leaves out deleted users. For an anonymous survey, hire dates are removed.
• On the Feedback tab, Share Report shares the results only. The person you share with opens the overview and the question pages under the same anonymity rules you see. The shared view never shows who answered: no learner list, no person pages, and no names next to written answers, even on a named survey. On a named survey it also has no filters. The link works even if survey results aren’t turned on for their account. The same share also opens the classic survey analytics, which lists respondents on a named survey. Removing someone from the shared list removes their access to both.

For context-based surveys, filter results by the context the responses came from — a specific course, Journey, or event for Training Feedback, and a specific employee for Employee Feedback. That filter is how you compare one training against another using a single survey.

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Open-text questions

For an open-text question, Juno adds two views next to the answers:

• Sentiment Analysis — a donut chart of how many answers were Positive, Neutral, or Negative.
• Responses Analysis — AI-generated themes from the answers, shown as a bar chart of tagged responses per theme. Expand All themes to see the tags and the reasoning behind each theme. Themes appear once Juno has grouped the answers.

See Training Analytics for the learner table, anonymous respondents, and exports.